When the AI gets stuck, nobody sees the case go by

Escalations, human takeover and the calls left to make, in one place.

A run through the console, demo data: the escalations queue, one case opened, taken over by a human in one click, and the calls left to make.
The escalations queue, demo data: open cases with their priority, a summary of what blocked the AI, the customer and the linked order.
One escalation opened, demo data: the linked order, the delivery address, and the two actions, take over the conversation or mark it resolved.
Right after the human takeover, demo data: the escalation has left the queue and the counters updated at once.
The orders to confirm by phone, demo data: customer, amount, city, call attempts, and the confirm, cancel and call-back buttons.

The problem

An AI agent in production escalates hard cases. The team needs to see them, take over the conversation, and know which orders still need a phone call.

What I built

A Next.js console where every escalation arrives with its priority, the customer and the linked order; one click hands the conversation to a human or marks it resolved, and a second screen lists the orders to confirm by phone.

Technical details

HMAC-SHA256 sessions with Web Crypto, edge-compatible
Middleware allowlist on every route
10 Playwright specs

Stack

Next.js 14
TypeScript strict
Supabase
Recharts
Playwright

The result

Every action shows up right away, and access is protected by signed sessions that expire after 12 hours.

A similar project in mind?

Tell me about your business and when you need it. You get a proposal by email.

I want this system

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